HVAC. Plumbing.
Electrical.
One Call.
Done Today.
Stop juggling three separate contractors. ITS is Western Massachusetts' only licensed home services company covering all three trades — under one roof, one team, one call.
This Is What Happens When
Your Home Has No Reliable Team.
Every Western Mass homeowner we talk to has lived through at least one of these. Most have lived through all three.
Your furnace quits on the coldest night of the year. Your water heater floods the basement while you're at work. Your breaker trips and won't reset on Christmas morning. Aging systems don't fail when it's convenient. They fail when you have zero options and zero leverage.
The contractor sends a subcontractor. The subcontractor sends someone they found this morning. An unvetted stranger walks through your door, gives a quote inflated 300%, recommends a full replacement you don't need — and you have no way of knowing whether to believe them.
The HVAC guy says it's a plumbing issue. The plumber says check the electrical. The electrician hasn't called back in three days. Meanwhile your home is still broken. When no single company owns all three disciplines, nobody owns the problem. You do.
Everything Your Home Needs.
One Licensed Team.
Licensed across all three disciplines. Background-checked. Available the same day you call. This is what one-stop home services actually looks like.
From a furnace failing at midnight to a full heat pump install — we keep Western Mass homes comfortable 365 days a year. Emergency response, planned upgrades, and everything between.
- Furnace repair & replacement
- Boiler service & installation
- Central AC & heat pump systems
- Ductless mini-splits
- Smart heat pump water heaters
- Annual tune-ups & maintenance
Dripping faucets, failed water heaters, leaks you can't find — our licensed plumbers diagnose and fix fast. No upselling. No leaving you with a quote and an unsolved problem.
- Water heater repair & replacement
- Leak detection & pipe repair
- Drain clearing & diagnostics
- Fixture installation & upgrades
- Water pressure problems
- Emergency plumbing response
Old wiring in a pre-1985 Western Mass home isn't an inconvenience — it's a fire waiting to happen. Our licensed electricians handle the work that keeps your home safe and up to code.
- Panel upgrades & replacements
- Circuit breaker problems
- Outlet & fixture installation
- EV charger installation
- Whole-home rewiring
- Code compliance work
We Built This Company to Fix
Everything Wrong With the Industry.
Every promise below is a direct answer to a real complaint Western Mass homeowners have told us about other contractors.
The moment you approve the work, we move. Same-day starts are standard at ITS. No quote-and-disappear. No "we'll pencil you in for Thursday." When your heat is out, you don't have three days.
Every technician who enters your home is a direct ITS employee — background-checked, licensed, and vetted. No subcontractors. No staffing app strangers. You'll know exactly who's coming before they arrive.
HVAC, plumbing, and electrical — licensed under one roof, coordinated by one team. When a job touches two trades, no one passes the buck. We own the whole problem until it's solved.
Bronze through Platinum. Every quote comes with five clearly priced options — from budget-conscious to full white-glove. You decide what fits your family and your situation. Not our margins.
Don't Take Our Word for It. Hear it from your neighbors.
Western Mass Homeowners.
Real Situations. Real Outcomes.
"Furnace died on a very cold day. Called ITS and they sent Conner out within 2 hours. Multiple problems but Conner was committed to getting the heater running. He gave me his direct cell and told me not to hesitate to call. They treated me very fair on pricing — especially considering the time Conner took to fix someone else's mistakes."
"My family reached out for a quote on a mini split and was really impressed from start to finish. The team took time to explain my options clearly without any pressure. It's refreshing to deal with a company that's transparent and easy to communicate with. Highly recommend."
"Bryan was incredible — very happy to explain all our questions, very gracious in giving us options. It honestly felt like I was talking to a friend. That almost never happens with a contractor."
"Amazing customer service! The technicians were here on time and had to leave to get new parts for the furnace. They were back in record time, replaced the parts and now the furnace works perfectly! We will definitely call ITS again."
"I recently had ITS install a new heat pump and mini split system. I'm blown away by the quality. The team was professional, courteous, and did an excellent job. Shelby and Connor made this project easy and stress free from start to finish."
"WOW. ITS service has been stellar from start to finish. Shelby set the appointment and had contractors at my house literally the next day! Brian and Connor were professional, courteous, and attentive to every single question I had."
Not Sure What's Wrong?
Get the Truth.
In Writing. For $120.
Every other contractor offers a "free quote." Here's what that actually means: they visit your home with one goal — sell you something. Their diagnosis is biased before they even open the door.
We charge $120 because a licensed ITS department head comes to your home with zero commission, zero pressure, and one purpose: to give you an honest written assessment of exactly what is happening and what your real options are.
Credited toward your job if you choose ITS. Yours to keep if you don't.
You just paid $120 to confirm you don't need to spend $6,000–$12,000. That's the most profitable $120 you'll ever spend.
The $120 applies directly to your chosen package. Five options: Bronze to Platinum. We start the same day you approve.
Not a Salesperson.
A Licensed Expert.
A licensed ITS department head comes to your home — not a junior tech, not someone on commission, not a stranger from a staffing app. They inspect your system and hand you a written document — what's wrong, what it means, and what your five options are. If you approve the work, we start that same day.
Every person entering your home works directly for ITS. Background-checked, licensed, and accountable. You'll know their name before they arrive.
HVAC, plumbing, and electrical under one roof. No coordination chaos. No finger-pointing between trades. One team owns the whole problem.
Bronze through Platinum. We present all five options clearly, in writing. Budget-conscious to white-glove. Your home, your call.
No scheduling three weeks out. Once you sign off, we get started. Same-day work is how we operate — not an upsell.
Ready to Get It Fixed Right?
Fill out the form below and our team will call you to confirm a time — usually same day or next day.
Stop Managing
Three Contractors.
Make One Call.
HVAC. Plumbing. Electrical. One licensed, background-checked team. Same-day available. Five pricing options from budget to premium. 20+ years serving Western Mass homeowners.
Get a Free Quote — Takes 60 Seconds